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Last updated: July 2026
At GiftsVolt, every order is made-to-order in our UK workshop and dispatched as fast as we can. Here's exactly how it works.
Every personalised gift is printed and finished by hand after you order. Standard processing time is 1–3 working days from the moment you place your order until we hand it over to Royal Mail. If your order comes in on a Friday afternoon, weekend, or bank holiday, processing starts the next working day.
We ship using Royal Mail Tracked 24 and Tracked 48 depending on the option you choose at checkout:
So most orders arrive within 2–5 working days total from ordering, depending on the shipping option you choose.
Delivery is calculated at checkout based on the product, weight, and shipping option you choose. Larger items (like framed prints, canvas totes, or bundles) have slightly higher postage; small items (like keyrings, magnets, or a single mug) are the most economical.
Once your order is dispatched, you'll receive an email with your Royal Mail tracking number. You can track it any time at royalmail.com/track-your-item.
We currently ship UK-only, including England, Scotland, Wales and Northern Ireland. If you're outside the UK, we're not able to fulfil your order at this time.
Because every item is personalised and made just for you, we cannot accept returns or refunds for change of mind, wrong personalisation entered at checkout, or buyer's remorse. This is standard practice across the personalised gifts industry — once we've printed your specific names, photo, or message, the item can't be resold.
Please double-check spelling, dates, and photos before you place your order.
If your order arrives with a manufacturing fault, print defect, or courier damage, we'll put it right. Email info@giftsvolt.co.uk within 7 days of delivery with:
We'll review it and, once confirmed, we'll remake and dispatch a replacement free of charge. In cases where a replacement isn't possible, we'll offer a full refund.
If we've sent you the wrong item, email us within 7 days with your order number and a photo of what you received. We'll dispatch the correct item and cover the return postage of the wrong one.
Royal Mail considers a UK item lost only after 10 working days from dispatch. If your tracking has stalled or the order hasn't arrived by then, email us and we'll open an investigation with Royal Mail and, in most cases, remake your order.
Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Contracts Regulations 2013, personalised or bespoke goods are exempt from the standard 14-day cooling-off period — but you always have the right to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose.
Any questions about delivery or returns? Email us at info@giftsvolt.co.uk and we'll get back to you within 1 working day.
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